FAQs

How do I sign up for the newsletter?

On the home page of our website you can find an option to register for the newsletter at the bottom of the page. Fill in your details and you will receive it in your mailbox!

What if I have forgotten my password?

If you have forgotten your password, go to the login page, and click on the button: ‘Lost your password?’. This will allow you to type in the e-mail address you registered your account with and a new password will be sent to that e-mail address directly.

What are the accept payment methods?

The JETPAQ online-store works with: IDEAL, Mister Cash and PayPal. Also we accept credit cards: Maestro, Visa and Mastercard.

How can I find the delivery costs?

The delivery costs can be calculated on the cart and the check-out page. (add a product first). On the right side of the page you can find ‘calculate shipping costs’, fill in you country and address to see the exact costs.

The shipping charge will be added to your order and clearly visible on your receipt. The shipping is based on the weight of the package and the destination country.

How to return an item?

Returning articles is fast and easy.

Orders can be returned to our online-store within 7 days. It is allowed to use a smaller box or envelope, to save money on sending costs.

Upon delivery of your purchased items online, you will receive a return form. Send your package or envelope back to:

JETPAQ – returns online store
Langsteeg 3A
5463 PA Veghel
the Netherlands

It’s not possible to exchange items.

When we have received your return, you will receive an email to confirm it. We will refund the amount within 7 days (the sending costs will not be returned!)

What is your returns policy?

If you are not fully satisfied with your product you always have the possibility to return your item within 7 days after you have received the item(s). We’ll give you a full refund within 7 days by the same method you used to pay (except for the shipping costs, that will not be refunded). The item must be returned clean, unworn and must have all of their tags on so that we can sell them again. We will send you a return form with your order.

Where do I find the care instructions?

You can find care instructions for each product on it’s label. In the box with your online order, we will add a little note with instructions too. You can also read our care instructions on each product page how to treat your garment.

Can I order things that are not in stock?

No, our online shop shows the actual stock, it means that we do not have any left. Sometimes we will restock some pieces, keep an eye on our Facebook and newsletter to be updated!

When do I receive my order?

We try to send all orders on the same day to the customers. Within a pre-delivery time of 24 hours usually is delivered your package at the place of destination.

Can I track my order?

Yes, you receive a track and trace number as soon as the order left the studio! You will receive this track and trace in your e-mail.

Can I cancel my order?

Most of our orders will be shipped on the same day. To cancel your order, please call or email us immediately. If your order is already sent, the order will be processed as a return.

The item I bought is now on sale, can I get the difference refunded?

No, all sale prices are final and the prices displayed in the online shop are accurate. All costs are clearly stated in the checkout process before anything charged on your credit card. When proceeding with your purchase, you accept the price.